Return and Refund Policy

Effective Date: 2nd May 2025

At The Shine Astrology, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return and refund policy that ensures you can shop with confidence. Please read the following guidelines carefully.

1. Eligibility for Returns

We accept returns on physical products within 30 days of the purchase date. To be eligible for a return, the following conditions must be met:

• The item must be unused, undamaged, and in the original packaging.
• Proof of purchase (receipt or order number) must be provided.

Note: We do not accept returns on digital products, services, or personalized astrology readings, as they are considered final sale.

2. How to Return an Item

To initiate a return, please follow these steps:

• Contact us at [Your email address] with your order number and reason for return.
• Once your return is approved, we will provide you with a return shipping label (if applicable) or instructions for sending the product back.
• Please return the item to the specified address within 10 business days of receiving the return approval.

3. Refund Process

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. The refund process may take 7-14 business days to reflect in your account.

Note: Shipping fees are non-refundable. If the return is due to our error, we will cover return shipping costs.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, you will need to return the original item and place a new order for the desired product.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 3 days of delivery with photos of the damaged product and packaging. We will provide a full refund or send you a replacement at no extra charge.

6. Non-Returnable Items

The following items are non-returnable:

• Digital products and services (including astrology readings)
• Personalized items or products made to order

7. Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible. Orders can be canceled before they are shipped, but once shipped, they are subject to our return policy.

8. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:
📧 Email: connect@thesunshineastrology.com
🌐 Webbsite: https://theshineastrology.com